Notice :all printer order not contain ink ,if you need it ,you can buy it from our factory
or local market .
1.Haiwn eco solvent printer only print on rigid materials, like phone case,leather, acrylic, pen, etc..?
Can it also print on textiles?
Haiwn printers are multi-functional printers :By filling in eco solvent ink, the printer can also print on
phone case, pen, guitar picks,golf ball, leather, acrylic, etc..After changing to fill in textile ink, It can
print on all kinds of textiles,such as cotton, polyester, wool, nylon, jeans, etc…
2.how can i adjust the print height?
Haiwn printer installs infrared sensor so the printer can detect the height of printing objects automatically.
3. what’s the printing cost?
Usually,1.25ml ink can support to print a A3 full size image.Printing cost is very low.
4. where can i buy the spare parts and inks?
Our factory also provide spare parts and inks,you can buy from our factory directly or other suppliers
in your local market.
5. How can we start to use the printer?
We will send the manual and teaching video with the package of the printer.Before use the machine,
please read the manual and watch the teaching video and operate strictly as the instructions.We will
also offer excellent service by providing free technical support online.
6. what about maintenance of the printer?
About maintenance,we suggest to power on the printer once a day. If you don’t use the printer more
than 3 days,please clean the print head with cleaning liquid and put in the protective cartridges on the
printer (protective cartridges are specially used for protect print head).
7. What about the warranty?
Our factory provide one year warranty: any parts (except print head,ink pump and ink cartridges) questions
on normal use, will provide new ones within one year(not include shipping cost). Beyond one year, only
charge at cost.
Ps:The rip software is free for you!
And if there is no special requirements,the printer will be shipped accoding to the
rated voltage of the buyer 's country.if buyer have special request ,,please indicate
the voltage required in order message.
Our Company Display
1.If you don’t satisfied with our printer within 7 days after you received the printer,we can accept returning
machines under the condition of without use and don’t affect our secondary sales,but should inform the
seller and achieve agreement in advance. We will refund only the machine itself payment. The shipping
cost back and forth shall be borne by the buyer.
2.All of the machines had been test strictly before delivery.but we cannot absolute avoid the accidental
damage in transit,if it caused any question,please contact with us and cooperate with our service for
3. We provide one year warranty:
Any parts (except print head ,ink pump and ink cartridges) questions on normal use, will provide new ones
within one year (not includes shipping cost). Beyond one year, only charge at cost .Haiwn offers excellent
service and support. With an Haiwn printer you will receive Teaching DVD, Manual, technical support on line.
4. Due to the machine in the application must use a special ink, for print head only guarantee good condition
when buying, After using the ink ,the nozzle blocking, pumps and accessories get corrosive , or the main board
burned when cleaning nozzle in a wrong way, they are not within the scope of free warranty.
5.we will send the manual and teaching video with the package of the printer,if you have any question during
using this machine,we will provide online technical support.Please prepare a Webcam to help our engineer to
check.We are the manufacture of printers,Through online checking and guidance,we can solve any questions.
But the maintenance process needs customers’cooperation.
6.Maintenance without authorization and the guidance from our company, the buyer should undertake the
7.The goods must be signed by the buyer itself. and before sign it, if you find the outer packaged is damaged,
must take photos as proof and write "the package is damaged during shipping" on the waybill and also open
the package to check the printer in the front of the courier. If the printer apperance is ok, we will arrange the
technician to help checking online. If found the original package is replaced or total damaged, please refuse
to sign it.
8.Customs Clearance fees occurred in importing countries, such as import duties, etc., shall be borne by the buyers.
de eco solvent prine